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Shipping FAQ

When will I receive my order?

Most orders take 1-2 business days (not including holidays or weekends) to process. This DOES NOT include shipping timeline. PLEASE READ BELOW. International delivery times vary.

 

How much does shipping cost?

The cost of shipping is $10 to the contiguous 48 states, $15 to Alaska and Hawaii. Shipping is $30 to all international destinations. Punto Oscuro is not responsible for any additional customs clearance charges.

Do you offer international shipping ?

Yes! Our checkout shipping options include international shipping via DHL.  Add item to cart to see your shipping costs. Your shipping rate is calculated by using the size and weight of the order, the shipping method, and the distance your order must travel. We are not responsible for any additional customs clearance charges.

SHIPPING TIMELINE

USPS First Class: 5-7 days.

USPS Priority Mail: 3 -5 days.

DHL Worldwide Express: 7 - 10 days 

 

Package taking too long to be delivered? Call: 1-800-ASK-USPS.

 

Pre-Orders

We will fulfill orders as soon as the items become available. For more details on estimated fulfillment for pre-orders, check the details listed under each product.

COVID -19

Due to COVID-19, there may be shipping delays. If you have any questions about the status of your order, email us.

Lost shipments

Please file a claim with USPS and wait for instructions from them. Be patient with USPS email response and do not email Punto Oscuro if USPS is non-responsive. We are NOT responsible for any lost, stolen or undelivered (SENT BACK TO SENDER)  packages. Please provide the correct shipping address. Please provide a safe address.  

Holiday Shipping

DOMESTIC: USPS recommends that if you would like your packages by December 25th that you must have your order ready to ship by December 15th, and choose Priority Shipping. Please find more information on USPS website.   INTERNATIONAL: USPS advises globally the shipping cut off date for Christmas ranges from November 27th - December 7th depending on your location. There could also be delays based on your countries customers office. Please find more information on USPS website

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